1. Information We Collect

When you place an order or interact with Kallittos Fashions, we may collect the following information:

Personal details – your name, phone number, and email address provided during checkout.
Delivery information – your delivery address and preferred pickup location.
Payment reference – M-PESA transaction codes for order verification (we do not store your M-PESA PIN or account details).
Browsing data – pages visited, products viewed, and items added to your wishlist or cart, collected through cookies and analytics tools.

2. How We Use Your Information

We use your data to:

Process and fulfil your orders, including delivery coordination.
Communicate order updates via SMS, WhatsApp, or email.
Verify M-PESA payments and resolve payment disputes.
Improve our product range and shopping experience based on browsing trends.
Send promotional offers and new arrival notifications (only with your consent).

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share limited data with:

Delivery partners – your name, phone number, and delivery address to fulfil shipments.
Payment processors – transaction references for verification with Safaricom M-PESA.
Analytics providers – anonymised browsing data to help us understand site performance.

4. Data Security

We take reasonable measures to protect your personal information, including encrypted connections (HTTPS), secure server infrastructure, and restricted staff access. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies to remember your cart, wishlist, and browsing preferences. You can disable cookies in your browser settings, though this may affect site functionality.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction or deletion of your data.
Opt out of promotional communications at any time.

To exercise any of these rights, contact us at info@kallittofashions.com or WhatsApp 0713 809 695.

7. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised date. Your continued use of the site constitutes acceptance of the updated policy.

Privacy Policy